We are looking for a talented and dedicated Server Administrator - Operational Technology (OT) to join our team. This role is crucial for ensuring the smooth operation and optimization of our server infrastructure in line with Service Level Agreements (SLAs). The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing outstanding customer service.
We are seeking a skilled and motivated Server Administrator – Operational Technology (OT) to join our team. The successful candidate will be responsible for the administration, support, and optimization of server infrastructure, ensuring alignment with Service Level Agreements (SLAs). This role demands a high level of proficiency in Microsoft Operating Systems , Anti-Virus solutions, and security architectures .
The Server Administrator will provide professional server support that meets and exceeds customer expectations in all aspects of server management.Key responsibilities include: installing, configuring, and providing ongoing support for Microsoft Operating Systems; designing, supporting, and configuring Anti-Virus solutions (preferably Trend Micro, Symantec, or McAfee); administering and supporting security architectures, including Backup solutions like NetBackup and Backup Exec; conducting system analysis and integration, providing practical solutions and improvements as necessary; and performing routine system installations and troubleshooting with minimal supervision. The ideal candidate will possess expertise in IT infrastructure management, particularly in Industrial IT (OT) environments. They will have advanced knowledge in Anti-Virus solutions and related support protocols, and the ability to troubleshoot and resolve complex hardware, software, and network problems efficiently. Strong analytical skills are essential for identifying data trends and proposing proactive solutions to address recurring incidents. The Server Administrator will validate, publish, and track progress on server metrics, dashboards, and performance reports for the assigned region/site. They will also contribute to Project Governance and Validation, ensuring timely issue analysis and resolution. Documentation and training will play a significant role, as the candidate will produce technical and architectural documentation, provide user documentation, and assist in creating training materials for technical staff and users. Client and vendor management are critical aspects of this role. The Server Administrator will build and strengthen client relationships, attend meetings as required, and liaise with vendors and suppliers to maintain strong contractual relationships and ensure high service levels. They will ensure OT server support services align with agreed SLAs and operating procedures, oversee and participate in Problem Management for P1/P2 incidents, and proactively manage recurring issues. The Server Administrator will also manage OT infrastructure risks, such as identifying single points of failure and end-of-life infrastructure. Driving service improvement initiatives based on data trend analysis and feedback from OT users will be essential, as will contributing to identifying and driving automation opportunities for enhanced service delivery and process efficiency. The candidate will coach and develop OT resources, ensuring skill development and efficient operation. They will actively participate in daily, weekly, and monthly operational meetings, ensuring alignment with customer and internal expectations. Strong professionalism and appropriate behavior when interacting with IT/OT personnel, clients, and vendors are expected. Extensive experience in Microsoft Operating Systems installation, configuration, and support is required, along with an in-depth understanding of Active Directory Domains, Anti-Virus solutions, and Security Architectures. Experience in documentation, reporting, and providing user training is highly desirable. Excellent client-facing and vendor management skills are essential, as is the ability to develop and improve server-related processes and solutions.
Server Administration Operational Technology OT Microsoft Operating Systems Anti-Virus Solutions Security Architectures Backup Solutions System Analysis Troubleshooting Risk Management Continuous Improvement Change Management Automation
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