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The Systems Engineer: Microsoft Cloud Services is responsible for ensuring the stable operation of the IT server infrastructure across the entire organisation in order to maintain high levels of availability and security.
The role is responsible for the recommendation, confirmation, installation, support and deployment of in-house managed server, storage, messaging and backup/archive technology, and for the recommendation, confirmation and liaison for outsourced server, storage, messaging and back-up/archive technology hosted within private and public cloud. The ideal candidate will have extensive experience in Azure resource administration, monitoring, performance management, and security. This role is crucial for ensuring our Azure infrastructure is optimized, secure, and aligned with our technical design and business needs. Analyse, troubleshoot and solve technology issues received via email, phone, and in-person.Identify issues, propose solutions, and test new technologies or process changes.Track and thoroughly detail technology issues through ticketing system. Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content. Provide administration for various technology including Microsoft Azure and other public cloud services.Handle pricing and cost management .Implement monitoring solutions to track and improve system performance .Ensure secure handling and storage of sensitive information .Implement and manage backup solutions for Azure resources .Define and standardise procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.Requirements and experience required: Matric plus a Bachelors’ Degree in Information Systems or Computer Science or equivalent qualification preferred.Must have 5 – 7 years hands-on IT infrastructure support experience.Proven excellence in customer service, interpersonal, customer-facing skills. You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.Proven experience as an Azure Systems/Infrastructure Engineer, troubleshooting complex technical problems and implementations.Experience using PowerShell for scripting and automation.Extensive knowledge of Microsoft products .Azure Solution Architecture knowledge. Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely.
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