Popping out the SIM card can bypass the network and allow your cellphone to search for a signal from another provider, telco expert says.
If you had a safety pin or a paper clip, you might have been able to use your cellphone to reach 911 during the Rogers outage after all — simply by popping the SIM card out of your phone.
The Canadian Radio-television and Telecommunications Commission is demanding answers from Rogers, including information about exactly how many 911 calls were made but could not be completed. Even though the towers were picking up signals, 911 calls could not be completed because the central network was down, he said. “The network was in a limbo state.”
In a new letter to customers on Wednesday, Rogers CEO Tony Staffieri said the company “will implement what is needed to ensure that 911 and essential services can continue, no matter what outage may occur.”Removing a SIM card from your phone might not be top of mind when you’re in panic mode, Bishay said. “Even as a telco expert, I would have probably forgotten to do that.
That means you will need to provide detailed information about where you are so the call centre can direct your call to the closest first responders.
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