Rogers’ 5-day refund not enough to cover damage from outage: legal expert
.’s move to credit its customers with the equivalent of five days of service following the massive outage that crippled its network last week is “wholly inadequate,” a legal expert said.
In the statement, Rogers said it was listening to its customers from across the country and recognized how significant the impacts of the outage were for them. As the next step, Leblanc believes Rogers should look to tailor its compensation strategy to better fit individual, household and business customers because “the damages are not equal” across the board.Rogers is already facing a class-action lawsuit filed Monday by Montreal-based LPC Avocat Inc.
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