Rogers said it was listening to its customers from across the country and recognized how significant the impacts of the outage were for them
TORONTO — Rogers Communications Inc.'s move to credit its customers with the equivalent of five days of service following the massive outage that crippled its network last week is "wholly inadequate," a legal expert said.
Rogers made the announcement via a statement posted on Twitter on Tuesday saying that it was "a first step" in earning back its customers' trust. As the next step, Leblanc believes Rogers should look to tailor its compensation strategy to better fit individual, household and business customers because "the damages are not equal" across the board.
PIAC has requested the Canadian Radio-television and Telecommunications Commission open a public consultation on how customers should be treated by telecom companies in the event of a service outage.
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Rogers to credit customers for 5 days of service after outageThe financial cost wasn\u0027t disclosed, but one analyst says a two\u002Dday credit would cost the company $70 million. Find out more
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Rogers to credit customers for 5 days of service after outageThe financial cost wasn\u0027t disclosed, but one analyst says a two\u002Dday credit would cost the company $70 million. Find out more
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Rogers to credit customers for 5 days of service after outageThe financial cost wasn\u0027t disclosed, but one analyst says a two\u002Dday credit would cost the company $70 million. Find out more
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