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TORONTO — Rogers Communications Inc. says it was unable to switch customers to competing carriers during the unprecedented service outage earlier this month despite offers of assistance from Bell and Telus.
The company says it was unable to route most 911 calls or deliver four emergency alerts during the service disruption. Meanwhile, Rogers considered shutting down its radio access network during the outage, which would have automatically connected customers to another carrier for 911 calls. But once again, the company said the outage that took down its core system made such a shutdown impossible.
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