Newly released documents show Rogers was not able to transfer millions of customers to its rivals’ networks during July’s nationwide service outage
Rogers Communications Inc. could not transfer millions of customers to its rivals’ networks – despite offers of assistanceThe wireless giant’s chief technology officer reached out to his counterparts at BCE Inc. and Telus Corp. at 6 a.m. on July 8 to inform them of the service disruption and to warn them to look out for possible cyber attacks, according to a document posted to the Canadian Radio-television and Telecommunications Commission’s website late Friday.
The outage left millions without wireless, internet or home phone service and also affected the Interac debit system as well as 911 services.
“Furthermore, given the national nature of this event, no competitor’s network would have been able to handle the extra and sudden volume of wireless users and the related voice/data traffic surge,” Rogers disclosed in response to a litany of questions from Canada’s telecom regulator. Industry Minister François-Philippe Champagne has instructed Canada’s telecoms to enter into a formal agreement to help each other during network outages and to provide customers with emergency roaming on their networks.Our Morning Update and Evening Update newsletters are written by Globe editors, giving you a concise summary of the day’s most important headlines.
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