Rogers Communications Inc. says it was unable to switch customers to competing carriers during the unprecedented service outage earlier this month despite offers of assistance from Bell and Telus.
In a submission to the federal regulator late Friday, the telecom giant also says it was unable to shut down its radio access network, which would have automatically connected customers to another carrier for 911 calls.
Rogers says despite competitors offering assistance during the outage, it was unable to switch customers to a rival carrier.Competing networks, Rogers said in its submissions, would not have been able to handle the extra sudden volume of wireless customers, which the company pegged at more than 10.2 million.
As a result, Rogers said its radio access network remained in service and many customer phones did not automatically attempt to connect to another network.
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