iOCO Infrastructure Services is seeking a skilled IT Support Specialist with 5-7 years of experience in remote end-user support. The ideal candidate will possess a passion for troubleshooting and optimizing IT systems, demonstrating expertise in hardware and software support, system configurations, and end-user assistance. Responsibilities include providing general end-user computing support for hardware, networking, printing, applications, operating systems, and boardroom equipment, while ensuring effective resolution of calls within agreed timelines and adhering to service level agreements (SLAs) and key performance indicators (KPIs).
with a passion for troubleshooting and optimizing IT systems. Skilled in hardware and software support, system configurations, and end-user assistance. Adept at diagnosing issues, ensuring seamless operations, and enhancing user productivity with efficiency and professionalism.General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipmentAchieve expected SLA and quality requirements and KPIs to support client contract objectives.
You’ve arrived at iOCO Infrastructure Services , where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
IT Support Remote Support End-User Computing System Troubleshooting Service Level Agreements
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