This role oversees the delivery of internal and external technology solutions, driving continuous improvement, process optimization, and stakeholder management. It ensures IT services align with strategic business goals and support ongoing business development initiatives.
IT Service Delivery Specialist to oversee the delivery of internal and external technology solutions while driving continuous improvement, process optimisation, and stakeholder management . This role will ensure that IT services align with strategic business goals and support ongoing business development initiatives.Bachelor’s Degree in IT, Information Systems, or Business Management.Manage IT infrastructure to ensure availability and efficiency.
Manage vendors to ensure service levels and business objectives are met.Work with technical teams to develop business requirements for new solutions.Implement service improvement initiatives to enhance efficiency.Monitor SLA performance and ensure compliance with service agreements.Ensure high-performance service operations and drive continuous improvement.Analyse and optimise service-related processes to improve efficiency.
IT Management Service Delivery Process Optimization Stakeholder Management Continuous Improvement
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