A UK-based Managed Service Provider specializing in SMEs across various industries is seeking an enthusiastic IT Support Engineer to join their expanding international team. The ideal candidate will have a strong passion for problem-solving and delivering exceptional customer support.
A UK-based Managed Service Provider, with 14 years of consistent growth, is expanding internationally. We are passionate about technology and delivering exceptional service to our clients. Specializing in SMEs across industries like professional services, fintech, and hospitality, we pride ourselves on building close, long-lasting relationships with clients ranging from 5 to 50 employees.
We are looking for an enthusiastic IT Support Engineer with a strong passion for problem-solving and helping people. If you have what it takes to deliver world-class support, we'd love to hear from you!Your responsibilities will include: Promptly logging incidents and requests via our helpdesk ticketing system (phone/email).Troubleshooting and diagnosing IT issues to minimize client downtime.Proactively managing ticket queues to meet/exceed SLAs.Collaborating regularly with UK-based colleagues via Microsoft Teams.You will ideally have:Minimum of 2 years experience in an IT helpdesk environment.Strong customer support experience (phone/email).Microsoft 365 Admin Centre, User Management, Exchange, and Licensing.Experience with Remote Monitoring/Patch Management tools.Knowledge of cloud services like online backup, email filtering, and antivirus solutions.Additionally, you will need:A quiet, home-based setup with a suitable desk and chair.Fast, stable internet connection and a backup solution for power outages (e.g., loadshedding mitigation).Why Join? We offer 20 days of annual leave plus UK bank holidays, with increases based on service.
IT Support Engineer Remote Work Helpdesk Customer Support Microsoft 365
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