iOCO Infrastructure Services is seeking a dynamic Junior Server Engineer to join our team. The ideal candidate will have 5+ years of IT experience and expertise in configuring and managing servers, particularly those running Microsoft operating systems, within Azure.
iOCO Infrastructure Services is looking for a Junior Server Engineer to join our team. We need someone who is dynamic, results-oriented, and has experience configuring and managing servers, primarily those running Microsoft operating systems , and related tasks within Azure . You will be responsible for ensuring all systems are online, accessible, and operating at the correct load parameters defined by the client and the operations team.
You will also need to effectively handle escalations, restore production to normal within the agreed-upon SLA timeframe, and demonstrate strong problem-solving skills, especially in major outage situations. Your role will involve limiting recurring calls, ensuring user satisfaction, and managing remediation within client-defined SLA timelines. No calls should exceed 10 working days; those that do must be escalated for closure. All calls should be regularly updated with relevant details. You will need to adhere to both Change Management and Incident Management processes. Assist in troubleshooting supported tooling software technologies, conduct research on emerging products, services, protocols, and standards in supported operating systems, and perform tasks like adding and removing virtual machines according to instructions. Capacity management for VM/physical capacity is essential, as is applying and updating security hardening policies according to the client's security policies. You will also assist in planning new deployments of hypervisor systems in the client's environment by providing the correct specifications and recommendations. Experience with planning and deploying MS Active Directory with MS Exchange and upgrading from previous versions, as well as configuring Office 365 mail, is advantageous.
IT Server Engineer Azure Microsoft Operating Systems
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