A disruption during a trial for an immigration clearance system upgrade on March 31 by the Immigration...
But the trial caused the storage systems to overload at about 10.40am, and the process was aborted immediately.
Across all checkpoints, the failover process kicked in, and all manual counters, and some automated lanes, switched to backup systems. At Woodlands Checkpoint, there was another hour of delays for cars as the car arrival zone had to be converted to clear motorbikes manually. Changi Airport Group assisted ICA by deploying more Changi youth ambassadors and office staff, along with the group’s duty terminal managers and its customs, immigration and quarantine team.
Before the incident, Prof Faishal said, ICA had been upgrading its systems progressively and cautiously, with 10 out of 12 systems enhanced. Only the MMBS and one other system had not yet been upgraded. Prof Faishal said user acceptance tests which are standard procedure for any system upgrade were successful. Subsequent trials in the production environment were also stable.
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