ICA is in the process of implementing a multi-year plan where all manual counters and automated lanes will be replaced in phases with next generation Automated Border Clearance System gates.
SINGAPORE: A total of 21 passengers missed their flights at Changi Airport Terminal 4 as a result of the immigration clearance disruption on Mar 31, said Minister of State for Home Affairs Muhammad Faishal Ibrahim in Parliament on Friday .
At Singapore's land checkpoints, travellers experienced delays of up to 30 minutes at the onset of the incident, said Assoc Prof Faishal. But at Woodlands Checkpoint, there was later another hour of delay for cars as the car arrival zone had to be converted to clear motorbikes manually, he added."SEVERE SYSTEM OVERLOAD"
"For the MMBS, the system upgrade would involve replicating the large biometric database to an upgraded system. This has to be done continuously over a few days, and the MMBS has to remain operational during this period." "The trial caused the storage systems to overload at about 10.40am, and the process was aborted immediately. However, the extent of the overload was much more severe than anticipated, and the vendors who were on-site had to work with their global support team to diagnose and reboot the servers."ICA immediately activated its Business Continuity Plan once the system went down, said Assoc Prof Faishal.
In addition, Changi Airport Group assisted ICA by deploying additional Changi Youth Ambassadors and office staff, along with CAG’s duty terminal managers and their Customs, Immigration and Quarantine Team.These individuals helped identify travellers whose flights were departing soon so that their departure clearance could be prioritised. Public announcements were also made to appeal for such travellers to step forward.
Under the NCC, all manual counters and automated lanes will be replaced in phases with the next generation Automated Border Clearance System gates, which will allow travellers to continue using automated clearance even when the MMBS is down.
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