\u0027It should not be to the minister of industry to reach out to the CEO of Rogers. It should be the other way around,\u0027 said François\u002DPhilippe Champagne
Champagne and Rogers CEO Tony Staffieri and CFO Ron McKenzie appeared at the House of Commons Industry committee Monday to answer to the July 8 service outage that caused millions of Canadians to lose internet and wireless service — including leaving them unable to call 911 — and interrupted Interac debit services across the country.Champagne told MPs he first heard about the outage early in the morning Ottawa time while he was in Tokyo.
Champagne said that’s why he “insisted” the companies implement a communication proposal for such instances. The Monday following the outage, Champagne said he gave Canadian telecoms 60 days to come up with a backup plan complete with formal agreements on emergency roaming, mutual assistance in outages, and a protocol for communicating with the public and authorities during emergencies. He said Monday he didn’t “ask” but “demanded” the companies deliver on those commitments, and said Monday that the “clock is ticking.”I was not in the mood to listen to them.
He said the company would physically separate its wireless and wireline networks, “and create an always-on network,” that Rogers would also spend $10 billion “over the next few years to build out and strengthen our network.”
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