'Guess retaining customers is not important,' the customer said.
SINGAPORE: Yet another disgruntled Samsung mobile phone user has taken to social media recently, this time saying that he guesses “retaining customers is not important” and that his encounter with them has caused him to decide to switch to iPhone, even if he’s never owned one before.
Mr Tanner Tan, a Samsung customer, posted photos of his Samsung Fold 3 on the COMPLAINT SINGAPORE Facebook page on Wednesday . He said his phone has quality issues, but what made the experience so bad for him was how these issues were handled.“I have been Samsung fan since 1995 or so & owned Note 1 all the way till Note 20 & recently Fold 3 .& wifi issues slightly after a year – made me worry about Fold series quality. Flagship & high end model with bad quality issues,” he wrote.
“To make it worst, your 2 managers’ services were totally disappointing, gave me a ‘do i care’ impression,” Mr Tan added, also writing that he’ll let his Samsung Fold phones “be a white elephant.”“I believe electronic products will at some point in time has product quality issues BUT the most important is how you own it, admit your products has quality issue and address it for the customer.
Because of your extremely poor customer service or after-sales services, you are going to lose one loyal customer.”After this, several other Samsung phone users have also been posting about the same problems. In quick succession, three other people posted on the page about issues with their Samsung phones. First was a man who wrote on Feb 27 that
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