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We’re looking for an Intermediate Application Support Analyst to join a fast-paced, solutions-driven IT Support team. This role is at the heart of supporting, maintaining, and enhancing mission-critical business systems.
This isn’t your typical support desk job – you’ll act as a Product Owner for key systems, playing a vital role in both long-term projects and high-impact daily support. You’ll work closely with internal teams, vendors, and partners to deliver tech solutions that power innovation in the financial services space.Own and support key business applications and act as the go-to for incident management and system enhancements.Perform impact analysis on system changes, migrations, and support requests. Dive into data and integration analysis – think dashboards, reporting specs, and complex system migrations.Support post-implementation projects and define the support models.Get involved in change control and incident management processes.What You Bring to the Table:At least 5 years’ experience in a similar application support role.Exposure to Microsoft Dynamics 365 CRM, BI tools, and system analysis is a bonus.Proven experience in process mapping, test planning, and stakeholder facilitation.
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