Smartz Solutions NewsLatest News On Smartz Solutions Why AI in the contact centre is only as good as your strategy2025/08/26 12:58:00 – why empathy still matters in an AI-driven world2025/08/12 15:59:00 Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA2025/06/18 11:43:00 End of legacy dependence: Why African contact centres must take back control2025/04/30 09:37:00 Your technology provider turned its back on you – now it’s your turn2025/03/24 12:43:00 Smartz Solutions, Jasco Enterprise announce strategic partnership to drive contact centre innovation in Africa2025/03/18 08:58:00 Currency chaos: Why embracing a ZAR-based contact centre solution could be a game-changer2025/01/14 11:11:00 Demystifying AI: Breaking down the buzzwords2024/12/11 09:54:00 An AI revolution for contact centres: Inside customer-agent matching2024/11/27 09:41:00 Transforming contact centres: Smartz Solutions approach to innovation, flexibility, cost-efficiency2024/11/14 09:03:00 Voice biometrics: Making proof of life authentication easy, cost-effective in SA2024/09/25 09:02:00 Leveraging voice biometrics for enhanced security, seamless customer experience: The Smartz Solutions approach2024/09/04 09:24:00 How bots can connect human intelligence with artificial intelligence2024/09/02 09:26:00 Leveraging sentiment analysis with real-time customer engagement: The power of AID2024/08/28 13:01:00 Smartz Solutions named finalist in CX Customer Experience Awards Africa for Best Enterprise Contact Centre Platform2024/07/30 12:02:00 Automation and AI: Finding the balance in contact centres2024/07/16 12:36:00 Why the contact centre needed change: The real role of digital innovation and transformation2024/05/30 09:57:00 Smartz Solutions, Vox partner to revolutionise customer engagement in SA2024/05/22 09:27:00 Smartz Solutions Replaces Legacy Contact Centre Application at Ticketpro2024/04/03 15:54:00
