Zelle payment app customers are new targets for scammers who are claiming to be bank employees aiming to con you out of thousands of dollars.
He warned that scammers will text or call Zelle customers, impersonating the company through a variety of methods, including spoofing phone numbers, claiming that your account has been compromised, or payment did not go through. Once the scammers get the customers on the phone, they already have certain personal information and will ask to reverse a transaction."And that's where… [it] gets a little bit interesting," he said.
However, all is not lost. Roccato said one way to protect yourself is by never responding to a request for your bank information. "If you get one of these spoof calls, and it looks like it's legit coming from your bank, don't respond," he pointed out."Call them and tell them exactly what's happening, and we'll figure out the things… scam or not," he said.
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