Women who reported being groped and getting disturbing texts from their food-delivery drivers say the companies are failing to help them
The allegations range from disturbing text messages to fondling and unwanted touching.Dressed in nothing but a bathrobe and slippers, Cassie* ran down the stairs of her apartment building to collect her food delivery.
Cassie, who is trans, was too stunned to grasp what had happened until the next day, when the driver sent her a text message asking her to"not tell anybody" about the night before. Insider has reviewed the message. Unsatisfied with Seamless' response, Cassie reported the incident to the police, kick-starting what she described as a"traumatizing" investigation that lasted for months.
Of the four women besides Cassie who spoke to Insider, one said she was sexually assaulted by a driver after ordering from Grubhub, while three others said they were harassed by drivers after ordering from Doordash. Jenna*, who lives in Chicago, told Insider a driver delivering her DoorDash order called her and played porn noises over the phone in July 2020.
"What has been reported is entirely unacceptable and has no place on or off our platform. DoorDash has zero-tolerance for sexual harassment of any kind and takes all reports extremely seriously," a DoorDash spokesperson told Insider in an email. But the women who spoke to Insider said that once they filed their complaints, they were left in the dark about what actions, if any, were taken by the companies.
Hernalsteen said she made several complaints to DoorDash via phone and email. She said that while she received a verbal apology from a customer-service agent and a full refund for her order, she never managed to reach anyone high-ranking enough to explain the severity of the case. She said she called, sent multiple emails, and complained about the company on Twitter, but Grubhub still refused to take responsibility.
Insider sent public-records requests to the police departments of six cities — New York City, Chicago, Los Angeles, Houston, Miami, and Washington, DC. Of those that responded, none were able to give specific data about sexual-harassment cases by food-delivery drivers.
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