Ms Yeo said the company would not process a refund despite her reaching out to the customer service over live chat immediately
SINGAPORE: A woman could not contain her astonishment after receiving moldy chicken in the salad she ordered but the food delivery company told her it was unable to offer her a refund.
“The mould also do not look like it’s possible to form in 1 day meaning the chicken is either stored wrongly, many days old or something is seriously wrong with the outlet serving. Yet Deliveroo refuse to reach out to the seller and refused to refund at all,” she added.
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