Upset that he had received mouldy food, one disgruntled diner took to social media to rant about Deliveroo's 'redundant' customer support team, who allegedly refused to give him a refund after he filed the complaint. The diner, who did not reveal his identity, wrote that he had ordered a salad from Green Monster Salads in Katong via Deliveroo. To his...
A diner made a complaint against Deliveroo after receiving mouldy chicken, but netizens felt that he should have approached the restaurant directly.Upset that he had received mouldy food, one disgruntled diner took to social media to rant about Deliveroo's "redundant" customer support team, who allegedly refused to give him a refund after he filed the complaint.
The diner, who did not reveal his identity, wrote that he had ordered a salad from Green Monster Salads in Katong via Deliveroo.[embed]https://www.instagram.com/p/Cpbj-62q4MW/?igshid=YmMyMTA2M2Y%3D[/embed] "I contacted the live chat immediately, and Deliveroo's customer service asked me for the photo of [the food] together with the receipt.He further reasoned that the mould on the food looked to be more than a day old, and thus could not understand why the delivery platform "refused to reach out to the [restaurant]" so that he could get a refund.
Although several netizens felt that the food delivery platform had given her sufficient compensation for the inconvenience, Lim argued that it wasn't fair, as the voucher could only be utilised if she made another order on the app. She also shared that she had topped up $4.10 to get the drink and a pack of chips and hence, would prefer a refund.Responding to AsiaOne's queries, Foodpanda said that they have since reached out to Lim to resolve the issue.
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