VANCOUVER — The union that represents E-Comm 911 emergency service dispatchers in British Columbia is calling for the agency to extend temporary compensation and psychological supports amid a 'dire' staffing shortage.
VANCOUVER — The union that represents E-Comm 911 emergency service dispatchers in British Columbia is calling for the agency to extend temporary compensation and psychological supports amid a"dire" staffing shortage.
The temporary provisions are set to expire Sept. 21, while the added mental health supports end in December, the union said.However, Grant said that although E-Comm has been consistently hiring new staff, worker retention remains a major problem because of low wages and burnout. Carrie James, a dispatcher for E-Comm 911 in Vancouver, said the shortages can affect response times for both non-emergency and emergency calls.
"I don't think that I know a single person who doesn't feel like they're working the maximum number of hours that they possibly can," she said. Grant said the union believed the long-term solution would be to enhance the compensation package permanently. It said it sometimes relied on overtime to ensure enough dispatchers were available for calls and that, since the start of the summer, 13 notices of"forced overtime" had been issued to cover a total of 9.5 shifts.
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