A B.C. union representing 911 dispatch operators says permanent solutions are needed to address issues in the province's emergency response system.
Emergency Communications Professionals of BC says temporary measures introduced to support front-line E-Comm staff to reduce an exodus of workers have made a difference, but expire next month. The union says staff members were dealing with forced overtime, leading to stress and anxiety that puts pressure on an already overburdened system.
"We need real and permanent solutions to make emergency communications a viable career and not a place where employees come and burn out. Serious mental health issues are causing people to leave this organization in droves, and we can’t continue to allow this to happen." The union says staffing at E-Comm, which is the province's biggest 911 service operator, is "well below" what's required to meet demand.
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