An Air Canada traveller on his way home to Toronto says he was told the reason his return flight was cancelled was because the airline had no record he had boarded his departing flight.
Jake Muchnik flew out to Orlando, Fla. for a weekend golf trip with a couple of his friends, when he was hit with a stroke of bad luck on his way home to Toronto.
Muchnik called American Express Travel, the company he booked his flights with, and Air Canada, who both told him his flight was cancelled because it appeared he never boarded his departure flight from Toronto. “Once I kind of mentioned that, [Air Canada’s customer service representative] kind of shut down, and they said you need to contact Customer Relations. There’s nothing that we can do at customer service for you anymore. It was pretty upsetting because I was like, ‘How am I going to be getting home tomorrow?’”
Once he touched down in Toronto on Sunday afternoon, Muchnik spoke with Air Canada again, who suggested he file a claim with customer relations – who he says would get back to him within 45 days.A spokesperson for Air Canada confirmed they have been investigating the matter and said it appears there was a computer issue that affected Muchnik’s original flight.
Muchnik told CTV News Toronto Tuesday night the airline had apologized and confirmed the entirety of his flights – all $1,500 – had been refunded.
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