Careers | What does this new normal look like for managers? Dr Christina Swart-Opperman suggests three shifts that are required by managers to get the best out of their teams in these challenging times.
The lockdown has been moved to level 4, with a small window opened for exercise as well as for some industries to reopen under strict conditions. But Employment and Labour Minister Thulas Nxesi has stressed that: “In returning to work, it cannot be business as usual.”
Managers will have to deal with grief and loss. In South Africa, they also need to manage the reality that in some parts of the country there is limited internet availability and electricity access for those trying to work remotely, causing additional stress.Dr Christina Swart-Opperman Reassuring employees in terms of their jobs and careers is also a big part of this. Managers need to give their subordinates as much clarity as possible, not only in terms of their financial future but also that the company values them and their contribution.Research shows that survival needs will always be prioritised. There are those who may say that what we are seeing is a new take on the well-known motivational theory of needs by renowned psychologist Abraham Maslow.
However, should the situation change and lower-level needs are no longer met, their attention will move to satisfying them before any others. That is why being flexible and adaptable can yield greater results when it comes to operational procedures and new routines. But to embrace flexibility and adaptability, managers will need to learn to step back and trust more.
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