If you need to go to Vancouver to update your passport, you're going to have to get in line.
A person wanting to renew their passport can expect to wait at least five hours, applicants were being told at the downtown Vancouver Service Canada office Jan. 23.
One official told several people that showing up after the office opened at 8:30 a.m. could mean a five-hour wait. However, if they show up at 7 a.m., they’ll have a 90-minute wait once the office opens, he told them. The lines are a long way from the days when people waited in the original large room for 30 minutes to an hour with multiple officers serving people. That room is now roped off with security at the door."I thought this was fixed,” he said. “I don’t see any improvement. People shouldn’t be force to come at six in the morning to the passport office.”
The government said priority would be given to clients travelling within the following 24 to 48 hours, while those with long-term travel plans would be directed to the most appropriate service channels.Hundreds of passport office staff are represented by the Union of National Employees.
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