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Our client is looking for a Technical Support Specialist who be responsible for providing technical assistance to their clients and internal users. This role requires a deep understanding of the company’s products, strong problem-solving skills, and the ability to communicate technical issues effectively. The ideal candidate will be patient, detail-oriented, and capable of handling various technical challenges.
Provide advanced troubleshooting and resolution of complex technical issues related to M365 services.Configure and maintain M365 security and compliance settings, including Data Loss Prevention , eDiscovery, and retention policies. Implement and manage M365 governance and best practices to ensure a secure and efficient environment.
Monitor and optimize the performance of M365 services, identifying and addressing any issues proactively.Provide training and guidance to end-users and other IT staff on M365 tools and features.Assist in the planning and execution of M365 migrations and upgrades.Ensure compliance with industry standards and regulatory requirements for M365 services.Participate in IT projects related to M365, including planning, implementation, and post-implementation support.
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