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We are seeking a diligent and detail-oriented Level 1 Technical Support Specialist to join our IT team. The primary responsibility of this role is to ensure the smooth operation of our technical infrastructure through system checks, proactive monitoring, and support. The ideal candidate will have a keen eye for detail, excellent problem-solving skills, and a passion for technology.Perform regular system checks to ensure optimal performance and identify potential issues.
Provide technical support for MacOS and Windows operating systems.Manage Microsoft 365 accounts, including user setup, password resets, and access permissions.Maintain a detailed record of all IT assets.Perform regular checks on backup systems to ensure data integrity and availability.Bachelor’s degree in Information Technology, Computer Science, or related field preferred.Proficiency in MacOS and Windows operating systems.Excellent communication and interpersonal skills.
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