Tesco, Aldi, Asda, Morrisons and Sainsbury's shoppers 'incredibly frustrated' after strange supermarket substitutions
Online customers at Tesco, Aldi, Asda, Morrisons and Sainsbury's have shared their 'incredibly frustrating' strangest supermarket substitutions with some receiving dog chews instead of chicken breasts and strawberries in place of bin liners.
Another bewildered shopper received a pack of toilet rolls instead of bread rolls. Some 59% of Aldi customers received unexpected items, one including a bag of onions instead of a loaf of bread.Half of customers who had ordered online at Sainsbury’s told Which? they had received a substitution, including shoe polish instead of fruit, and bacon rather than BBQ-flavoured crisps.
Waitrose customers were the least likely to receive a substitution at 24%, although one was sorry to receive an alcohol-free bottle of wine in place of a standard bottle. Customers with special dietary requirements fared particularly badly with substitutions at a number of supermarkets, with many complaining about receiving meat or dairy instead of vegetarian or vegan alternatives.
Which? Retail editor Reena Sewraz said: "Product substitutions can be incredibly frustrating, especially if the key ingredient for your dinner is missing. Our research has shown that some replacements can also be downright ridiculous.
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