Claire Massey has not lived in her Stoke-on-Trent home for 17 months due to an insurance dispute.
A mum who went through a 17-month battle with an insurance company following a devastating fire at her home, has said the fight "destroyed her life".
Ms Massey, 43, said mortgage, rent and council tax payments for her uninhabitable house and temporary home had been costing her more than £5,000 a month. When Ms Massey complained about the standard of the work, she was accused of delay tactics when a new date for cleaning to start could not be agreed on and the rental payments for their temporary home were halted.
Ms Massey said she had used price comparison website Compare the Market and was never asked specific questions about whether she used the house as a rental business or guest house. "It’s just been the whole uncertainty around my future and my children’s future and this theme hasn’t gone away.”Ms Massey complained to the FOS again which concluded although she had made a "misrepresentation", the questions asked on the comparison site did "not appear to be the same questions want answers to".
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