SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial intelligence (AI) and machine learning (ML) capabilities to its IT service management (ITSM) solutions. The new AI features include a virtual agent to help users solve everyday IT problems and guided incident resolution to empower agents with […]
, a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial intelligence and machine learning capabilities to its IT service management solutions.
Automated ticket routing, AI-powered smart suggestions, and the new virtual agent within Service Desk all help ensure agents can efficiently deliver services across the organization. Customers can also enhance and personalize Service Desk through“Digital transformation, application modernization, and the move to the cloud have dramatically increased the complexity of digital services,” said Cullen Childress, GVP of product management at SolarWinds.
A recent survey of SolarWinds customers found the new Service Desk AI features enabled IT teams to reduce ticket resolution time by 24% and save an average of 23 hours per week.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
South African billionaire advances Cape Winelands airport transformationSouth African billionaire Rob Hersov is propelling the transformation of Cape Winelands Airport, attempting to boost aviation prospects for the region:
Read more »
Cape Town’s hugely-anticipated Time Out market adds more celebrated local chefs and restaurateurs to its offeringSet to open later this year at the V&A Waterfront, the market will bring the best of the city together under one roof.
Read more »
Golden Standard: Is TrueUSD the Stablecoin Paragon - htxtAs the demand for stability in the cryptocurrency market grows, we delve into the features that set TrueUSD apart, analysing its potential to become the paragon of stablecoins.
Read more »
Even large homes can be cleaned with a Xiaomi robot vacuumFor those who think a robot vacuum cleaner is only good for small apartments, the massive battery and smart features of the Xiaomi Robot Vacuum S10+ says different.
Read more »
Massive Hisense 98-inch U7H ULED TV is now available in South AfricaThe Hisense 98U7H has launched in South Africa, offering a massive 4K screen with cutting-edge entertainment features.
Read more »
'Bravery, boldness, resilience': Activist Yaya Mavundla's debut exhibition honours transgender womenYaya Mavundla's exhibition opened on Women’s Day, 9 August and runs until 31 August 2023. This is her first solo exhibition and features her paintings.
Read more »