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A customer-centric & solutions-driven Software Support Technician is sought by an innovative Software Specialist catering a suite of products to the Courier sector. You will be expected to support the customer base with any application based technical difficulties as well as network and infrastructural troubleshooting relating to software requirements.
You must have a valid Driver’s License and preferably own reliable transport as rotational shift work will be expected.Assist customers with technical software related queries / problems in first line support environment.Monitor the transfer of customer data between their branches .Manage, prioritise and document all assigned issues and customer interactions in a ticket documenting / tracking system .Any additional IT related certifications.Experience with a ticket documenting / tracking system.
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