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Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
Logs and tracks calls using the incident and problem management database provided through the service desk Handles problem recognition , isolation, resolution and follows on routine user incidents, and refers the undefined tasks to the campus Senior Support for resolution and further definition.Software and Hardware Installations and Support for Software and Hardware Installations
Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentationAssists with set up and support for venues on campus or for training use Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposalsMaintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risksMinimum of a Higher Certificate/ Occupational Certificate Level 5 in A+/N+.
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