'I barely slept that night'
A single mum 'broke down in tears' after being wrongly charged nearly £2,500 for her energy bills. Shannon McBarron, 18, faced being left in thousands of pounds of debt after being wrongly charged over two months.
READ MORE:Power cut leaves area of Greater Manchester with no water as emergency bottle stations are set up She added that she has had issues with the provider since moving into her Crewe flat and that she has spent months trying to resolve this. It included the incorrect address being logged with her account twice although she was told this would be easily resolved. As recently as two weeks ago her account was £81 in credit before this ordeal.
She was told the initial issue with the address had 'never been resolved'. She said this meant she had been charged both for her address and the incorrect address that had been mistakenly linked with her account. "It's disgusting how nonchalant some of the staff are when it comes to handling situations like this. I have been talked down to as if I am somehow in the wrong and just complaining over a couple quid."
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