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Senior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.Identify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans.
Manage quality of IT service delivery within budget guidelines and provide progress updates on issues and improvements in monthly reporting to Manager. Guide development and support teams on developing delivery models for new services that conform to IT governance, policies, and procedures.
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