Sentech Technology Division is seeking a Manager IT Service Delivery to oversee the seamless provision of IT services and ensure timely resolution of technical issues and high-quality support.
Sentech Technology Division is looking for a Manager IT Service Delivery to oversee the seamless provision of IT services, ensuring the timely resolution of technical issues and the delivery of high-quality support. The incumbent will be accountable for managing the service desk operations , coordinating service requests , and maintaining service level agreements to guarantee the effective functioning of all IT systems and infrastructure.
? Profound knowledge of service level agreements and key performance indicators to monitor, measure, and manage the performance of IT services and ensure compliance with established service standards. ? Facilitate the adoption of IT service management tools and technologies to automate service delivery processes and enhance operational efficiency.
? Define key performance indicators to measure and monitor the performance of IT service delivery operations, ensuring compliance with established service standards. ? Gather feedback from users and stakeholders to identify areas for service improvement and address any concerns or issues promptly. ? Encourage a culture of continuous improvement within the IT service delivery team, promoting the sharing of best practices and innovative ideas.
Sentech Technology Division Manager IT Service Delivery IT Services Technical Issues Support Service Desk Operations Service Requests Service Level Agreements IT Systems Infrastructure Information Technology Computer Science Managerial Role Performance Metrics Key Performance Indicators IT Service Management Frameworks ITIL
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