Rogers said its engineers and technical experts \u0027are continuing to work alongside… global equipment vendors to fully explore the root cause and its effects\u0027
Rogers executives including chief executive Tony Staffieri and newly appointed chief technology officer Ron McKenzie are expected to face further grilling Monday at a meeting of the Standing Committee on Industry and Technology about the day-long national outage that hampered services from 911 calls to the Interac payments system.
“Together, these groups were able to establish the necessary team to identify the cause of the outage and recover the network,” Rogers said in the partially redacted letter. However, it took most of the day to re-establish service to customers, and some sporadic problems continued through the weekend.Article content
A routing filter was deleted, which allowed for all possible routes to the Internet to pass through the routers, resulting in “abnormally high volumes of routes throughout the core network,” Rogers said. For reasons that weren’t fully explained in the letter, at 6 a.m., Rogers’ chief technology officer reached out to counterparts at Bell and Telus advising them of the issue Rogers was having “and also to watch-out for possible cyber-attacks.”
However, Rogers said it would explore, along with other Canadian carriers, how they could work together to avoid future widespread outages. A Memorandum of Understanding on such cooperation is to be delivered in September to the Minister of Innovation, Science and Economic Development.Article content
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