BREAKING: Rogers is offering customers five days of credit as a 'first step' after the nationwide outage Friday that knocked out more than 12 million Rogers mobile and home internet customers.
The Rogers network outage has stirred social media outrage, led to an uptick in official complaints and prompted many to say they plan to cancel their services with the company.
It also said the Canadian Radio-television and Telecommunications Commission would conduct a formal inquiry. On Tuesday, the telecom regulator said it has sent Rogers a detailed list of questions about how and why the outage happened. The company has until July 22 to respond at which point the CRTC “will determine what additional measures need to be taken.”
“When something happens one time, people sort of write it off,” he said. “When this sort of thing happens a second time, it becomes very, very different.” But this time, Fleisher has made up his mind. He’s still having trouble with his cellphone, which he uses for work — some of his texts aren’t going through and his calls are dropping.
However, after Friday’s outage, Geist thinks some customers will be more likely to make the switch this time.
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