Rogers said its networks were close to being fully operational on Sunday, but some customers were continuing to experience ‘intermittent challenges’ with service
Rogers said the outage occurred after a maintenance update to its core network. Mr. Staffieri said in a statement on Saturday that a system failure led the company’s routers to malfunction.
“We’re particularly troubled that some customers could not reach emergency services and we are addressing the issue as an urgent priority,” Mr. Staffieri said in his Saturday statement. “We are in regular contact with Rogers to understand the cause of the outage,” CRTC spokesperson Patricia Valladao wrote in a statement on Sunday. “We will take all actions necessary to examine what occurred and put in place the necessary measures to better protect Canadians in the future.”
“I’d expect a certain level of disaster control for routine maintenance such that you’re not putting the whole system in the firing line,” Mr. Lawford said. Ms. Morgan said on-site staff feared her son had suffered a spinal injury. She had to run around the field to find someone who had a non-Rogers phone to call an ambulance. She was told dispatchers were being forced to direct ambulances manually, because their communication and tracking system relied on a Rogers connection. She said she waited at the side of a road, not knowing how long it would take for emergency responders to arrive, while on-site staff tried to keep her son’s head stable.
The country’s entertainment industry was also affected. The Weeknd was forced to cancel his performance at the Rogers Centre in Toronto because of logistical issues related to the outage.
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