Rogers to refund customers for 5 days of service in response to major outage
says it will be compensating customers with the equivalent of five days of service in response to last week’s major outage, calling it a “first step” in restoring trust with Canadians.
A spokesperson told Global News Tuesday that the company will “continue to work around the clock to restore Canadians’ confidence in us” after Friday’s outage, which affected wireless service, internet connectivity, phone lines and important infrastructure such as the Interac payment network for nearly the entire day.Rogers CEO Tony Staffieri told Global News in an interview Monday that the credit will be automatically applied to customer accounts.
Users with internet provider Start, which piggybacks off Rogers’ network and saw its service disrupted as well on Friday, will have to wait a little bit longer for clarity on compensation. Start told Global News in a statement on Monday that it was waiting for direction from Rogers and the federal government on how wholesalers will be affected in the wake of the outage.
Champagne said Rogers will co-operate with the inquiry because it is in the “national interest,” and a report will be drawn with additional steps to be taken to improve resiliency.© 2022 Global News, a division of Corus Entertainment Inc.
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