The ID backlog was reportedly caused by a change in IT service provider.
The backlog was resolved by placing all “stuck” IDs into a database and working through each until the problem was resolved.
The Department of Home Affairs is now the responsibility of the DA’s Leon Schreiber and the man is working hard to right that ship. As the department tells it, the backlog stems from a change in IT service providers. This change created a bottleneck in multiple areas of Home Affairs from application to printing of IDs. This created a scenario where the documents were effectively stuck.All of the “stuck” IDs were compiled into a singular database and each ID was sorted through systematically until the problem was resolved. Make no mistake, this is still impressive given how big of a backlog there was.
“This achievement, alongside our progress in reducing the visa backlog, reforming regulations to attract tourism, skills and investment, as well as the important initial steps we are taking towards digital transformation, should lead to growing confidence in our ability to drive the reforms required for Home Affairs to deliver dignity to all,” he added.
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