The backlog started to accumulate in November 2023 after a change in IT service providers that created a bottleneck in multiple areas.
The department of Home Affairs said it has cleared a backlog of 247 500 identity documents which had started accumulating since November 2023 following a change in IT service providers. File Picture Henk Kruger / Independent NewspapersIn a statement released on Wednesday, the department said the changeover created a bottleneck in multiple areas in the production value chain. This impacted the office of application, application authentication, printing, and the final issuing of the ID.
“The clearing of this specific backlog also signifies our commitment to turn Home Affairs into a powerful economic enabler, as the individuals affected by the backlog can now seek employment, open accounts, and gain access to social grants,” he added.
Identification Technology Department Of Home Affairs Leon Schreiber
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