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Our client, a dynamic and growing software development company, is seeking aThis dual-role position combines Quality Assurance testing and technical support leadership to ensure the delivery of high-quality software products while providing exceptional support to our users.
The ideal candidate will have a strong background in software testing, excellent problem-solving skills, and the ability to lead and mentor a team.Bachelor’s degree in Computer Science, Information Technology, or a related field.PLEASE NOTE: NO CV’S WILL BE KEPT FOR FUTURE USE. PLEASE ONLY APPLY IF YOU QUALIFY IN FULL. DO NOT APPLY IF YOU DO NOT HAVE THE NECESSARY EXPERIENCE.
Extensive experience in Quality Assurance Testing, encompassing the development of comprehensive testing strategies, meticulous execution of test cases, and the ability to analyze and address the outcomes derived from the testing process.Familiarity with support ticketing systems and customer relationship management software.
Proficiency in analyzing support request data, conducting thorough root cause analyses, and translating the insights gained from the support desk into actionable system enhancements that drive continuous improvement.Proven experience in leading and managing a team, with strong leadership and mentoring skills.Strong communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
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