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A company in the Fintech space is looking for a Application Support Technician to join their team on a Hybrid work model in Centurion.3+ years working experience in IT and applications support
Strong understanding of Banking Software and Applications, coupled with understanding of the Financial IndustryCollaborate with development teams to escalate and resolve advanced technical issues. Environment management , Capacity Planning, BCM, Technical recovery plan, failover testing and maintaining the asset register and IT server room).Manage relationships with card clients, vendors, and third-party service providers to ensure timely resolution of issues and adherence to service level agreements .Create and update technical documentation, user manuals, and standard operating procedures .
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