An Ottawa-area man wants answers from Sunwing Airlines after his wheelchair was lost for four days following a flight home. ottnews
Cory Beausoleil says his wheelchair never showed up at the Ottawa International Airport after his family’s direct flight home from Cancun on Saturday.
Four days later, on Tuesday, a staff member from the Ottawa Airport called him to let him know the wheelchair had arrived and would be delivered to his home. He says he got no details or communication from Sunwing over the past few days. The family filed multiple lost luggage reports and left several voicemails.
Beausoleil says the Ottawa Airport has been extremely helpful, lending him an airport wheelchair so he could return home, and it was the airport that called him to say his wheelchair was found—not Sunwing."I haven’t been able to do the activity I would normally be doing," he says. "I need to keep my life on track so for that reason I probably would have just bought a new chair.
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