A Toronto passenger said her Sunwing Airlines flight was unforgettable as she recounted the moments after the pilot shut down the plane’s engine mid-flight to Montego Bay on Friday.
Sarah-Anne Finn, a traveller from Toronto, told CTV News Toronto an announcement aired over the intercom less than an hour after take off.The pilots informed passengers there was a mechanical issue involving the engine, and as a result they would have to return to Toronto.Sunwing told CTV News Toronto that one of the plane’s engines shut down mid-air due to low oil pressure. To triage, the pilot switched off one of the plane’s two engines.
But after landing in Toronto, Finn said passengers were “left in the dark” when it came to receiving written communication from the airline. CTV News Toronto asked Sunwing about Finn’s claims regarding limited written communication with customers. In response, the airline thanked customers for their patience and understanding during the unforeseen situation.
“The safety and security of our passengers and employees is our top priority at Sunwing Airlines,” a spokesperson said. After landing at Pearson, Finn said she went through customs, waited over an hour for her luggage at the carousel and checked her bags in again before boarding a new plane around 5 p.m.“We had been waiting years for this vacation and we missed a whole day,” Finn said. A Sunwing flight was forced to return to Toronto on Jan. 27 after experiencing mechanical issues .
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