Last month, Paradise Group rejected allegations by a tourist that it overcharged her group for a chilli crab dish. CNA spoke to restaurant operators and hawkers to find out their sales guidelines and how they communicate prices to diners.
SINGAPORE: When selling live seafood like crabs and crayfish, staff are trained to inform prospective diners of the prices before they decide to purchase the dish – especially if it is sold by weight, restaurant operators and hawkers told CNA.
Paradise Group then took to Facebook to say its employee had twice informed the diners of the price of the Alaskan king crab per 100g and its total weight while they were placing their order. The operator also released CCTV screenshots to substantiate its statement. Some consumers also said they were charged separately for Goods and Services Tax and service charge, despite the menus stating that these were already included in the prices.
Mr Yong said that consumers, on their end, should check the market prices of seasonal items before going ahead with their orders. An Alaskan king crab, cooked chilli crab-style, was listed at a “market price” on its menu at these outlets. It was similarly listed at a “seasonal price” on the menu of Seafood Paradise.
Over at House of Seafood, its chief executive officer Vincent Ng told CNA it has a standard operating procedure – staff will show diners the crab or seafood they have ordered before preparing the dishes.Mr Ng said that the Riverwalk outlet receives “a lot” of tourists. If they are from China, for example, he gets staff who speak Chinese to serve them.
" this crab doesn't weigh 2kg, then we'll invite them to the kitchen or we'll bring out the weighing scale to show them." He said he believes Seafood Paradise did not overcharge the tourists but fell into a misunderstanding with the group of Japanese tourists.Some hawkers at Newton Food Centre told CNA that they write down the prices of dishes that prospective diners are interested in. They then hand over the tentative bill to the diners before preparing the orders.
She did not wish to be identified but said she has worked there for more than 10 years. She showed CNA a copy of the bill that she gives to customers before they decide whether or not to go ahead with their order.A worker at another stall, Mr Teo Chin Leong, said the crabs that Newton Food Centre hawkers receive from suppliers now come in a standard size – between 600g and 800g.“Everyone is doing this now,” said Mr Teo in Mandarin.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Tau sar piah, flaky mooncakes, fish soup: BreadTalk Group’s George Quek serves up Teochew cultureBreadTalk Group chairman George Quek hopes to transmit Teochew heritage and culture through food. Read more at straitstimes.com.
Read more »
France too powerful as Crowley\u0027s last game with Italy ends in heavy defeatLYON, France : Italy had hoped to at least make up for their disastrous 96-17 defeat by New Zealand when they faced France in their last game at the Rugby World Cup, instead they suffered their worst
Read more »
McTominay earns Man United last-gasp win, Tottenham go topBURNLEY, England : Manchester United needed two stoppage-time goals from Scott McTominay to secure a dramatic 2-1 win over Brentford as Tottenham Hotspur went top of the Premier League with a 1-0 vict
Read more »
Argentina edge Japan in Nantes thriller to reach last eightNANTES, France : A clinical hat-trick from winger Mateo Carreras helped hoist Argentina into the World Cup quarter-finals with a 39-27 victory over Japan in a winner-takes-all Pool D shootout at Stade de la Beaujoire on Sunday.Argentina's Santiago Chocobares scored a try after 67 seconds but that served o
Read more »
Argentina edge Japan in Nantes thriller to reach last eightNANTES, France : A clinical hat-trick from winger Mateo Carreras helped hoist Argentina into the World Cup quarter-finals with a 39-27 victory over Japan in a winner-takes-all Pool D shootout at Stade de la Beaujoire on Sunday.Argentina's Santiago Chocobares scored a try after 67 seconds but that served o
Read more »
Pumas take heart from solving Japan riddle to reach last eightNANTES, France : Steadily improving from their England debacle, Argentina overcame the surprise tactics of feisty Japan to book their place in the last eight of the Rugby World Cup on Sunday, coach Michael Cheika said. "Japan brought a good tactical plan to the match. They caused us problems in the
Read more »