Newham Council took three years to resolve a resident's mould and damp issues, a report finds.
The resident chased the council for three years about resolving the mould and damp issues in his homeAn east London council has been ordered to pay a resident £5,400 after taking three years to resolve mould and damp issues.
While the council did fix a leak within a year of it first being reported, the damp and mould problem continued to cause problems in the tenant's home and was affecting the light fittings and the area around the fuse box. Two years after first reporting the issue to the council, the resident asked to be moved into temporary accommodation because his home smelt strongly of damp and believed a rat infestation was infiltrating his home because of the mould problem.
There was a "lack of proactive action and poor communication" which contributed to "significant delays", the ombudsman added, including in arranging temporary accommodation .
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