It’s unacceptable that, in the year 2024 and in the age of AI, home affairs still does not have a reliable IT system, says Dr Leon Schreiber.
While home affairs IT systems have become synonymous with the “offline” tagline, this can’t be the case in the age of technological advancements, such as artificial intelligence.
As a result, ensuring a stable online system is an urgent priority, said Schreiber. “It is unacceptable that, in the year 2024 and in the age of artificial intelligence, we still do not have a reliable IT system at home affairs. It forms part of a South African government approach to cyber infrastructure, geared at ensuring the successful participation of South African researchers in the global knowledge production endeavour. SANReN is managed and implemented by the CSIR’s
“The problem of long queues must be similarly tackled. While technological upgrades will also assist in this regard, I intend to review the way in which queues are managed at home affairs offices, to identify appropriate business process reforms that optimise the online booking system and better manage queues on the ground.”
Broadband Remote Visas Branch Appointment Booking System Leon Schreiber System Downtime Sanren
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